Azurity g!Management SOW

Introduction

The following summarizes what gotcha! Will provide for Azurity as part of our g!Management™ and g!Hosting™

g!Management™

gotcha! provides g!Management™ to all of Azurity websites. We have a dedicated Project Manager, Michael Jenkin, and a dedicated development team assigned to service all Azurity requests.

Project Management:

Teamwork: gotcha! uses Teamwork internally, as our central hub, to manage all work conducted for Azurity.

We have created a unique email address to be used by Azurity Account Manager for all requests sent to gotcha! azurity@gotchamobi.com

This email comes into our ticketing system and allows our internal monitors to flag such emails and create tasks under the appropriate projects for the Project Managers.

Key Objectives:

Change Management: To complete requests from the Azurity Account Manager as per our gotcha! Change Management Procedures.
Tasks are restricted to website coding and content updating such as:
New web pages
Landing page creation
Image swap
Content Updates
Form Updates
Uploading Blogs
Uploading Case Studies
Uploading Events
Security & Optimization
Strategy
Software updates
3rd party integration
Monitoring Security
Training
Consulting

Website Stability:
Following gotcha! Change Management Procedures, we are to ensure that completed work does not affect other areas of the website.

Observations and Recommendations:
Understand Azurity’s growth plan and ensure we support it.
If there is a better way to do something, we should document and discuss with the client.
If we see or feel another party could compromise our clients goals, we should discuss with the client.

Continuous Improvement:
Keeping open lines of communication is essential.
Regular overall program update meetings with the client outside of change management requests is essential to staying current with client desires and progress support.

Azurity Change Management Workflow:

g!Hosting™

gotcha! provides High Availability g!Hosting™ to all Azurity websites where the following are our key objectives.

Key Objectives:

Ensure websites are stable and up
Ensure websites achieve 90% or higher performance rating

Key outlining document here.